Repair and Warranty
Repair - Currently we offer Gasket Replacement on Drytops, Drysuits, & Drypants. Turn around time is generally 1 week.
- Neck Gasket Repair: $52.00
- Wrist Gasket Repair (each) : $25.00
- Ankle Gasket Repair (each): $32.00
We can do a variety of Manufacturers including Kokatat, Stohlquist, IR, Level Six, NRS etc… if you have an older top or are not sure whether we will be able to work on your top please e-mail us at info@theriverstore.com Subject: Gaskets and we can check with Cindy who does our tops.
Doing the repair yourself? We can supply you with Gaskets and Glue
- Leaking Seam on your Drysuit? WE can send it back to the manufacturer to get water tested!
- Other Repairs: Cindy our local seamstress is very good and can repair most garments. (e-mail us for a quote)
- Some manufacturers like Chaco, Kokatat, & Pelican Products also offer repairs on their merchandise please contact us for a quote. Chaco Repairs
Warranty -
We are a full service paddling shop. If you have a problem with paddling gear from any of our vendors, bring it in. We’ll look at it, and help determine if it’s normal wear and tear, or a warranty issue. If it is a warranty issue, and you purchased the item through us, we would be happy to make the calls for you. Often we are able to contact the manufacturer with fewer hassles since we deal with each of them on a regular basis. Most Manufacturers will need to determine for themselves whether the item is under warranty depending on what is determined shipping costs maybe your responsibility. Items not purchased at the River Store may be subject to a shipping & handling fees. We will ask the manufacturer to <!– /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:”"; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:”Times New Roman”; mso-fareast-font-family:”Times New Roman”;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} –> reimburse us for our time and shipping expenses that are incurred during the warranty process and these moneys will be reimbursed to you. We are sorry for this <!– /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:”"; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:”Times New Roman”; mso-fareast-font-family:”Times New Roman”;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} –>inconvenience but with the warranties & repairs sent out from the store in 2009 we came out at a loss in this area. We do have all the contact info for all of our vendors & would be happy to point you in the right direction if you would like to pursuit a warranty on a item not purchased with us.
Storage & Gear Maintenance information:
