Customer Service

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Our Guarantee

We strive to be the best when it comes to knowledge of the product in out store and customer service.
We want you to be happy with the products you buy from The River Store and the service you receive. So when you receive your order, inspect it carefully so that it completely meets your satisfaction. If for any reason it does not, please let us know and we will return it or exchange it via our returns and exchange policy. For more on those policies see below.  If you are not satisfied with the service you receive from us, contact us immediately at info@theriverstore.com and we will remedy the situation.

Return Policy
A receipt will be requested at the time of a return. We accept returns within 30 days of items purchase. The item may be exchanged or store credit will be issued. All sales are final on “SALE” items, bathing suits, and ladies underwear, no returns will be accepted.

Items that are returned due to manufacturer’s defect in workmanship and/or materials will be subjected to evaluation by the manufacturer of the product. This item will be replaced, repaired or credited based on manufacturer’s approval.