We strive to be the best when it comes to knowledge of the product in out store and customer service.
We want you to be happy with the products you buy from The River Store and the service you receive. So when you receive your order, inspect it carefully so that it completely meets your satisfaction. If for any reason it does not, please let us know and we will return it or exchange it via our returns and exchange policy. For more on those policies see below. If you are not satisfied with the service you receive from us, contact us immediately at firstname.lastname@example.org and we will remedy the situation.
A receipt is required in order to return items. Only store credit is issued or an even exchange. Items may be returned due to manufacturer’s defect in workmanship and/or materials only. All sales are final on “SALE” items and bathing suits/women’s swimming tops and bottoms. NO returns will be accepted.
Items that are returned due to manufacturer’s defect in workmanship and/or materials will be subjected to evaluation by the manufacturer of the product. This item will be replaced, repaired or credited based on manufacturer’s approval.